marrakech experiences
Cancellation Policy
Cancellation Policy
At Marrakech Experiences, we take pride in delivering professional, reliable, and expertly managed Morocco tours. To guarantee a seamless and transparent booking experience for every traveler, we have carefully outlined our payment and cancellation policies with clarity and precision. Our goal is to provide complete peace of mind from the moment you reserve your trip, ensuring you feel confident, informed, and fully supported throughout the entire process.
Payment Process
To secure your reservation, a small deposit is required at the time of booking. The remaining balance is payable on the first day of your tour, ensuring a smooth and hassle-free start to your journey.
The exact deposit amount is determined by our management team and may vary depending on the type of service booked, tour duration, and the time remaining before the tour date. This flexible structure allows us to maintain high service standards while offering you a transparent and reliable booking process.
Cancellation Policy
Our cancellation fees are designed to cover the direct costs incurred when a booking is modified or canceled.
By completing a reservation through our website, you acknowledge and agree to abide by our official cancellation policy.
A binding booking agreement between you and Morocco Experiences is established once the required deposit has been received and a formal confirmation email has been issued.
The lead traveler who submits the reservation is responsible for accepting these terms on behalf of all participants in their group. All correspondence regarding cancellations, amendments, or updates must be initiated by the lead traveler to ensure accuracy and security.
All cancellation requests must be submitted through our customer contact form and are only considered valid once they have been reviewed and officially confirmed by our Morocco Tours Company.
If a refund applies, it will be processed promptly, and the deposit will be returned to the same credit card used for the original transaction. Please be aware that external banking or processing delays are beyond our control.
All cancellation conditions are evaluated according to the original scheduled departure date of the tour.
Cancellation of Private Morocco Tours
Cancellation Policy
Please notify us in writing if you wish to cancel your private tour for any reason, whether avoidable or unavoidable.
Cancellation charges apply from the moment your written notice is received.Low & Medium Season:
(January 5 – February 28, June 1 – September 30, November 1 – December 20)
Cancellations made 7 days or more before the tour date are eligible for a 100% deposit refund or 100% future travel credit (excluding reservation fees).
Cancellations made within 6 days or less of the tour date are not eligible for a deposit refund.
High Season:
(March 1 – May 31, October 1 – October 31, December 21 – January 4)
Cancellations made 15 days or more before the tour date qualify for a 100% deposit refund or 100% future travel credit (excluding reservation fees).
Cancellations made within 14 days or less of the tour date are not eligible for a deposit refund.
Cancellation of Shared DESERT Tours
If you need to cancel your small shared tour, please notify us in writing.
Cancellation charges apply from the moment your written notice is received.A 100% cancellation fee will apply if the booking is canceled 2 days or less before the scheduled departure date.
For any questions or further clarification regarding our cancellation policy, please contact us at MarrakechDesertExperiences@gmail.com.
We appreciate your understanding and cooperation.